New Patient Guide

Your First Appointment

The first appointment at our center will involve meeting with a physician. The duration of this appointment is approximately one hour. The encounter will focus on assessing your general health, establishing a diagnosis, providing support and education, as well as addressing all pertinent questions and concerns. The appointment involves gathering detailed information regarding medical history and current medical information, as well as providing comprehensive treatment education.

The first appointment can be obtained through a referral from another healthcare provider, or scheduled by the patient online, through our secure website, or it can be scheduled during regular business hours over the phone with our dedicated front office staff who will schedule your first appointment promptly after gathering preliminary information during this call. We also offer the option to schedule your follow-up appointments online, as well as your E visit appointment on demand, in order to be seen within 24 hours or early morning the next day before 6 am eastern time (ET), or after-hours after 8 pm ET based on the availability of our physician.

Upon arrival at our office, you are invited, as a new patient, to complete necessary paper forms after being greeted by the front office staff, and payment will be collected. You may also print out initial paper forms or fill out our new patient registration form in advance from this website.

If you are a new HIV patient to this office, you will be required to have lab work drawn two weeks prior to your appointment.

Following your first appointment, the Physician will meet you within 1-2 weeks for a second visit to assess your progress, discuss your lab results, and recommend a treatment approach. At that specific time, you are encouraged to ask questions, express concerns, and gain an even better understanding of your health condition.

If a patient is going to begin taking new medications, he or she will be provided with comprehensive information about the medication. We will give information about how to take the medications, possible side effects, and we will develop together a support plan.

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The staff at People Care Institute works with you as a team to provide the best possible care. It is our commitment and goal to do everything we can to make patients feel welcome and comfortable. Beginning and continuing treatment can be challenging. We hope that new and current patients will feel valued and supported and satisfied with the caring service they’ll receive at The Center for Prevention and Treatment of Infections.